FAQs

Q: What's your goal at The House Office?

A: Simple - we aim to provide designer-inspired phone cases that let you express your personal style without breaking the bank.

Q: What do you specialise in?

A: We create premium phone cases inspired by luxury designer aesthetics.  Our collection features everything from minimalist elegance to bold statement pieces, with new designs added regularly.

Q: Why choose designer-inspired cases over regular ones?

A: Your phone is with you everywhere - it's an extension of your personality. Why settle for basic when you can carry something that reflects your taste and makes a statement??

Q: What are your shipping costs?

A: We hate that feeling you get when you arrive at checkout having secured a great deal, only to be stung by expensive shipping costs.  All our shipping is free within the UK, and USA.

Q: How long will my order take to arrive?

A: Your phone case will be delivered direct to your door within 10 working days. 

Q: What’s your policy on returns?

A:  We accept returns on account of manufacturing defects subject to approval by the Returns Team. This includes free collection of the defective merchandise.

We accept returns on account of transit damages subject to approval by the Returns Team. This includes free collection of the merchandise.

Any defect or damaged returns must be logged within 1 working day.

These terms are also applicable to any repaired or replacement goods we ship out to you.  All refunds are processed within 14 business days and for the safety and security of your account, we only refund to the original bank account details which was used against the original order.

If you don’t like an item or it isn’t what you expected, you can return it within 14 days of delivery and receive a full refund, provided it is in the original condition and packaging.  Please note you will be responsible for the cost of return delivery.

Q: What if there’s a problem with my order?

 A: In the unlikely event of this happening, please contact us at info@thehouseoffice.co.uk, and we’ll do everything we can to put things right.